We believe that you will be pleased with your purchase from Buy Surgical Instrument. we stand by our great products and prices, your orders are covered by the following.
If you purchase a product and find within 72 hours the price has dropped, we will refund the difference.
Have you seen the same product listed commercially somewhere else online? Tell us and in most cases, we will beat the price. Find the product page on our website and click “Price Match” and make a claim.
If you fill in the wrong customer shipping address, you should bear 99% of the liability. If you have used the wrong address contact us as soon as you realize as once it is shipped we cannot change it.
If you want to cancel an order within 24 hours after the payment has been confirmed, you will be eligible for a full refund. It is still possible to cancel an order after 24 hours but only until when it has been shipped. If an order has been shipped, we can not cancel or modify it anymore. It will have to be returned to us once your customer received it. We will only be able to issue a partial refund covering the price of the item(s) minus the shipping fees. For more details, please contact with your sales manager.
3 Day Return To Us
For whatever reason, if you are unsatisfied with your order within 3 days you can return it to us in new condition for a refund minus the shipping charges. spare parts products cannot be returned if installed to mobile phone and it’s working.
Items Damaged in Transit
If items were visibly damaged on receipt, we kindly ask you to support us by accepting the parcel and contacting us within 7 working days, as well as providing us with the proof as following:1. Photos of the front and back sides of the packaging box
2. Photo, video, a screenshot of the defective item
3. Photo, video, a screenshot of the defect or defective area or sales manager will communicate with you for further information.
Repair Policy in Warranty Period If any of your purchases is defective, and it’s no more than 30 days since receipt, you are entitled to a warranty repair, please kindly provide us with proof as below: pictures, videos to show the product now is defective. After informing us of the information and getting confirmation from us, you can send the items back for repair.
Before sending back, please note: Keep in mind that it’s your responsibility to record and erase all info (e.g. texts, images, ringtones, contacts, etc.) from any phone or other items you return to us. GLX Parts is not responsible for any personal info left on a phone and will not guarantee that personal info left on a phone or other items will be erased.